Frequently Asked Questions

Shipping

Domestic Shipping

Standard delivery is complimentary and takes 7–10 business days.

Expedited shipping (3–5 business days) is available for $10.00 at checkout.

Once your order ships you will receive a confirmation email with your tracking information. A signature will be required upon delivery.

Returns for exchange or refund are accepted within 30 days from date of delivery. We will provide a prepaid shipping label within 1–2 business days. Allow 7–10 days for processing. Email us at hello@astridandivy.com to begin the process.

International Shipping

We ship to 27 countries including Canada, the United Kingdom, Australia, and throughout Europe and Asia. See checkout for the full list of supported destinations.

International orders typically arrive within 10–20 business days. A signature will be required upon delivery.

Sorry, but we cannot accept returns on international orders.

Orders over US$250 qualify for complimentary international shipping. Under US$250 will incur a flat shipping fee of US$15 for Canada and US$25 for all other destinations.

Once your order ships you will receive a confirmation email with your tracking information.

International orders are subject to customs duties and import taxes at your country of destination depending on your country's regulations. These fees are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Please note: International orders may be subject to customs duties and import taxes upon arrival in your country. It is important to respond promptly to any notifications from your local customs office, as unpaid fees may result in your parcel being held or returned undelivered. In such cases, we are unable to issue a refund.

Returns & Exchanges

What is your return policy?

For domestic shipments, we accept returns and exchanges within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging. Please note: Final sale items are not eligible for return.

International orders are not eligible for returns.

How do I initiate a return or exchange?

Contact us at hello@astridandivy.com with your order number and reason for return and we will guide you through the process. We will provide a prepaid return label within 1–2 business days. Once your return is received and inspected, allow 7–10 business days for the refund to be issued to your original payment method.

What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damage and we will make it right immediately.

Products & Materials

What materials are used in your jewelry?

Only natural gemstones, pearls and diamonds are used in all of our collections. All silver used is 925 sterling. All Astrid and Ivy pieces are crafted in 18k gold-plated sterling silver (925) adorned with natural gemstones and/or freshwater pearls.

Are your pieces one-of-a-kind?

Yes. Each piece is meticulously handcrafted by our artisans, making every item a truly unique treasure. No two pieces are exactly alike.

What is 18k gold-plated sterling silver?

Our base metal is 925 sterling silver — the highest quality silver used in fine jewelry — coated with an 18k gold layer for a luxurious finish that is both durable and beautiful.

Ring Sizing

How do I know my ring size?

We recommend visiting a local jeweler to get your finger professionally measured for the most accurate sizing. You can also find many printable ring sizer guides online as a helpful reference.

Can my ring be resized?

As all of our pieces are one-of-a-kind, rings may not be available in your exact size. Most rings in our collection are available for resizing. Please contact us before placing your order if you have specific sizing needs and we will let you know if your chosen piece is eligible.

How do I request a resize?

Simply contact us with your order number and your required ring size and we will arrange the resizing for you.

Care & Maintenance

How do I care for and store my jewelry?

Avoid contact with water, perfume, lotions, and harsh chemicals, and remove jewelry before swimming, bathing, or exercising. Store each piece individually in a soft pouch or jewelry box away from direct sunlight and humidity to prevent scratching and tarnishing.

Will my jewelry tarnish?

With proper care, your Astrid and Ivy pieces will maintain their beauty for years. Gold-plated sterling silver can show wear over time with heavy use — following our care guidelines will significantly extend the life of your jewelry.

Orders

Can I modify or cancel my order after placing it?

Cancellation requests are accepted within 24 hours of purchase, provided the order has not already shipped. If you need to make a change to your order, please contact us as soon as possible and we will do our best to accommodate it.

How do I know my order was received?

You will receive an order confirmation email immediately after placing your order. If you don't see it, please check your spam folder.

Do you offer gift wrapping?

Yes — all Astrid and Ivy pieces arrive in our signature packaging, making every order gift-ready.

Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay. Flexible buy now, pay later options are also available through Shop Pay Installments.