Shipping policy

 All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.

International orders of US250.00 qualify for complimentary shipping.

Domestic Shipping

Standard delivery is complimentary and takes 7–10 business days.

Expedited shipping (3–5 business days) is available for $10.00 at checkout.

Once your order ships you will receive a confirmation email with your tracking information. A signature will be required upon delivery.

Returns for exchange or refund are accepted within 30 days from date of delivery. We will provide a prepaid shipping label. Allow 7-10 days for processing. Email us at hello@astridandivy.com to begin the process. 

International Shipping

Astrid and Ivy ships internationally to select regions. We currently ship to the following countries:

North America Canada

Asia Pacific Australia, New Zealand

Asia Japan, Singapore, Hong Kong, Thailand, Malaysia

We do not currently ship to Europe. We are actively reviewing our international shipping regions and hope to expand our availability in the future. If you are located in a region not listed above, please contact us  and we will do our best to assist you.

International orders typically arrive within 10–20 business days. A signature will be required upon delivery.

Sorry, but we cannot accept returns on international orders.

Orders over US$250 qualify for complimentary international shipping. Under US$ 250 will incur a flat shipping fee of US$15 for Canada and US$25 for all other destinations

Once your order ships you will receive a confirmation email with your tracking information.

International orders are subject to customs duties and import taxes at your country of destination depending on your country's regulations. These fees are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Please note: International orders may be subject to customs duties and import taxes upon arrival in your country. It is important to respond promptly to any notifications from your local customs office, as unpaid fees may result in your parcel being held or returned undelivered. In such cases, we are unable to issue a refund.